Privacy Policy

Who we are

Our website address is: https://www.clubhotelwarragul.com.au

We operate this website to provide information, services, and membership access for our customers.
We are committed to protecting your personal information and handling it in accordance with the Australian Privacy Act 1988 (Cth) and other applicable privacy laws.

Information we collect

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to assist with spam detection.

An anonymised hash of your email address may be sent to the Gravatar service to check if you use it. See the Gravatar Privacy Policy: https://automattic.com/privacy/. After your comment is approved, your profile picture is visible to the public.

Memberships (Paid Memberships Pro)

If you register for an account or purchase a membership, we collect information such as:

Name
Email address
Account username
Billing address (if applicable)
Membership level, status, and history
Login activity and account preferences

If you purchase a paid membership, payment processing is handled securely by our payment provider (e.g. Stripe or PayPal).
We do not store or have access to your full credit card details.

This information is used to create and manage your membership, provide access to member-only content, and contact you about your account.

Media

If you upload images to the website, you should avoid uploading images that include embedded location data (EXIF GPS). Visitors may download and extract location data from images on the website.

Cookies

We use cookies for the following purposes:

Comment cookies

If you leave a comment, you may opt-in to saving your name, email address and website in cookies for convenience. These last for one year.

Login & membership cookies

When you visit the login page, a temporary cookie checks whether your browser accepts cookies.
When you log in, cookies store your login information and display preferences. Login cookies last for two days; screen options cookies last for one year.
If you select “Remember Me”, your login persists for two weeks.

Paid Memberships Pro may also set cookies related to membership access and checkout functionality.

Editor cookies

If you edit or publish an article, a cookie storing the post ID will be saved for one day.

Embedded content from other websites

Articles on this website may include embedded content (e.g. videos, images, articles). Embedded content behaves as if the visitor has visited the other website directly.

These third-party websites may collect data, use cookies, and track your interaction with embedded content, including when you are logged in to that website.

Who we share your data with

We only share your data with services essential to operating our website, including:

Payment processors (e.g. Stripe, PayPal): For secure processing of membership payments.
Spam detection services: Comments and form submissions may be checked via automated spam detection.
Email/notification providers (if used) such as WordPress mail services.
Gravatar, when leaving comments.

If you request a password reset, your IP address will appear in the reset email.

We do not sell or rent your personal information.

How long we retain your data

Comments: Retained indefinitely to recognise follow-up comments automatically.
Registered users: We store the personal information provided in user profiles. Users can view, edit, or delete most information at any time. Administrators may also view and edit this information.
Membership information: Retained while your account remains active. Some transaction and billing data may be retained for accounting, tax, or legal obligations.

Your rights over your data

If you have an account or have left comments, you may request:

An exported file of the personal data we hold about you
Correction of your personal information
Deletion of your personal data

This excludes data we must retain for administrative, legal, or security purposes.

To make a request, please contact us using the details on our website.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.
Payments made through our membership system are handled by secure third-party payment gateways.

How we protect your data

We use a combination of technical and administrative measures to safeguard your information, including:

SSL/HTTPS encryption
Limited access to administrative systems
Secure third-party payment processing
Regular software updates and security monitoring