Refund & Billing Policy

Last updated: 03/12/2025

This Refund & Billing Policy explains how payments, refunds, and membership periods work for purchases made on https://www.clubhotelwarragul.com.au.

1. Membership Purchases

We offer the following membership types:

  • Full Club Membership (12 months) – paid

  • Bonus Club Membership (5 years) – paid

  • Bonus Club Membership (12 months) – paid

  • Social Membership – free

Paid memberships are purchased as a one-time upfront payment and do not renew automatically.

Membership benefits, inclusions, and pricing are shown on our website.

2. Refunds

All paid membership purchases are non-refundable.

Refunds are not provided for:

  • Change of mind

  • Accidental purchases

  • Failure to use membership benefits

  • Duplicate purchases (unless clearly in error and unused)

  • Early cancellation of a valid membership period

Australian Consumer Law (ACL)

We comply with the ACL. You may be entitled to a remedy only if:

  • The service is faulty

  • The service is not delivered as described

  • There is a major problem as defined under the ACL

In those cases, we will provide the remedy required by law.

3. Payment Processing

Payments are securely processed by trusted third-party providers (e.g., Stripe, PayPal).
We do not store or have access to your credit card or financial information.

All charges will appear on your bank statement under the relevant merchant descriptor.

4. Billing Errors

If you believe an incorrect amount has been charged:

  • Contact us within 7 days of the transaction.

  • We will review the charge and correct any confirmed errors.

5. Contact Us

For membership or billing enquiries, please contact us using the details on our website.